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ISOdx Solutions Wins Gold Stevie Award in 2012 Stevie Awards for Sales & Customer Service


04/11/2012 09:09:42 AM

ISOdx Solutions garners second Stevie Award!

LAS VEGAS, NEVADA – February 29, 2012 – ISOdx Solutions was presented with a Gold Stevie® Award in the Contact Center-New Version category in the sixth annual Stevie Awards for Sales & Customer Service last night.

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.

Nicknamed the Stevies for the Greek word for “crowned,” the trophies were presented to honorees during a gala banquet on Monday, February 27 at Caesars Palace in Las Vegas. More than 350 nominated customer service and sales executives from the U.S.A. and several other countries attended. The presentations were broadcast live by the Business TalkRadio Network.

“We are proud to be recognized by the Stevie Awards for the development of this new version of our product,” said Anthony (TJ) Felice. “We feel having the ability to seamlessly integrate our product into a company’s IT help desk ticketing system provides immense value to the technology support industry. It’s great to have that validated by such a prestigious organization. Having previously won a Stevie for being an IBM/Netezza Most Valued Partner, we are honored to be among such esteemed company for a second time.”

More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of almost 30% over 2011. Finalists were determined by the average scores of 93 professionals worldwide, acting as preliminary judges. Entries were considered in 27 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 38 categories for sales professionals, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year of the Year; and categories to recognize new products and services and solution providers.

More than 100 members of seven specialized judging committees determined Stevie Award placements from among the Finalists during final judging this year.

“We’re delighted to kick off our celebration of the 10th year of the Stevie Awards movement with the 2012 Stevie Awards for Sales & Customer, which is the first program in which we conferred Silver and Bronze Stevie Awards,” said Michael Gallagher, president and founder of the Stevie Awards. “It’s gratifying and inspiring to have received so many remarkable entries for this year’s competition.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.stevieawards.com/sales.

About ISOdx Solutions
Designed by support experts for support experts, ISOdx is the first and only proven software tool to combine sophisticated documentation, change isolation and analytical capabilities for the fastest resolution of technology support issues. ISOdx advanced diagnostics gather data before issues arise and puts critical information at a support team’s fingertips before the customer’s first call. ISOdx, winner of a 2011 American Business Association Stevie Award for most valued partner, reduces the time and costs associated with solving problems in any area of your customer’s technology environment. For more information, go to www.isodxsolutions.com.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.

Sponsors and supporters of the 6th annual Stevie Awards for Sales & Customer Service include American Support, the Business TalkRadio Network, Coloredge Los Angeles * New York, Competence Call Center, SDL and ValueSelling Associates.
 

Security Becomes a Differentiator for ECM VARs

Document management solutions providers often find profit in developing repeatable solutions with a vertical slant. DataBank IMX, a national document solutions provider, says that approach has worked for it well. But DataBank has taken that process a bit further, adding a security certification–SAS 70 Type II–to the mix and creating a differentiator for which many verticals are willing to pay a premium. Read more.